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Our Service Perspective - Attention To Details
ComDirect believes a team approach is essential and required to the successful implementation of your technology. Assigning a Project Manager is the first step in the planning stage. This ensures that a single individual is responsible for collecting, coordinating, and distributing all system implementation information.
ComDirect's experienced and certified staff provides self paced training modules for IP systems, onsite end-user training, and personalized training for each and every installation.
Partner Program Support
ComDirect has created an all inclusive support program that not only covers the the maintenance of your technology solution, but also includes training, carrier support, and wide range of other benefits.
Technical Assistance Staff
Our technical assistance staff is the first point of contact which includes any type of Service including moves and changes. We have invested in software tools to maintain a complete record of the system type, release level, hardware configuration, service history, pending orders and authorized contacts on your account.
Technical Assistance Staff
All Field Service personnel are manufacturer certified on ComDirect products and are focused on providing a high level of Customer Support and maintain current certifications. To open up a service ticket please send an e-mail to our trained staff at service@comdirectusa.com
The Field Service personnel are dispatched via email to their PDA and are equipped with a service stock with high turn spare parts inventory, Notebook PC, Test Equipment, Cell Phone (Blackberry PDA) with remote access to the office for support information and documentation.
